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Without prejudice to the application and implementation of the General Conditions of Use of these General Terms and Conditions, as well as the Special Conditions that may be established, shall govern the contractual relationship between OLEOEXT and each user through the website, purchase the products offered, the characteristics and prices are properly identified in their respective approaches.
These General Terms and Conditions take refuge in the provisions of Law 34/2002 of Services Information Society and Electronic Commerce; Law 7/1998 on General Conditions of Contract; Royal Decree 1906/1999, whereby the Telephone and Electronic Contracting with general conditions in development of article 5.3 of Law 7/1998; Law 26/1984 for the Defence of Consumers and Users, also applicable; Law 3/2014 of 27 March approving the revised text of the said Act for the Defence of Consumers and Users and other complementary laws are changed; Law 7/1997 of the Retail Trade; and few other standards are legally applicable.
The products and / or services offered on the portal, along with their features and prices are displayed. Besides price and before confirming the order, the total handling the user's home, always be borne by the buyer on the screen, if any,. Prices shown on screen are in euros and include VAT and / or any other tax which may be applicable, and shall at all times in force, except typo.
For the acquisition of products in the portal, the user should follow the signs to be displayed on the screen and accept the purchase by complying with the above indications, which in turn implies the reading and acceptance of all the General Conditions Recruitment and use of the website and if any, of the special conditions that may exist.
Users navigate through the different sections and select the product or products you want to purchase by "clicking" on the button "Add to cart". Items they are selected by the user are accumulated in what is called "Shopping". At any time and at the end of the buying process, once elected all products, the user must "click" on the button "Checkout" being redirected to a number of pages, as appropriate, will it shall inform the purchase order is subject to payment and you will be showing the following content regarding the successive steps of purchasing:
Products will be available for sale until stocks last. Prices shown on screen are in euros and include VAT and / or any other tax which may be applicable, and shall at all times in force, except typo. The products to be user selecting accumulate in what is called a "shopping cart".
In case of unavailability of the product ordered after the order has been made, or when OLEOEXT detects that the order may suffer a delay in delivery, inform the user by phone or email of this situation, to confirm a new delivery or proceed to its cancellation or replacement by another product in accordance with the user.
Summary Cart: list with brief description, quantity and price with ability to add or remove from the list, and amount, if any, of shipping costs.
Payment of the price of goods purchased and the shipping costs, which will appear on the screen, can be made either by credit card or debit card or by bank transfer. The user must choose between the different methods offered, that you choose to make payment.
Once the payment method selected and completed the necessary data, the user must "click" on the button "Place Order".
5.1 In the case of payment by credit card, the user will be redirected to bank payment gateway (Redsys) secure, that will not be accessed in any case or stored by OLEOEXT. Once perfected payment, the gateway will return the user to the page OLEOEXT, and order information will be automatically sent to the email address provided by the user.
5.2 If the method chosen for payment is bank transfer, the user will therefore screen and by email, to the account used in the current session, an order ID (generated automatically by our shop) and bank details of OLEOEXT to make the transfer. The process of sending order not occur until the user does not run the action OLEOEXT bank transfer.
The user will receive for free the invoice of your purchases in your email.
The transport service coverage reaches around the European Union.
OLEOEXT deliver the goods purchased by the user with one, established for the purpose in the order form - no goods will be delivered to PO boxes or públicos- places, within the period stated in the order (as applicable regulations), since OLEOEXT have payment confirmation of order. After the period of one (1) month from the date of purchase has taken place without delivery of the order to the user for reasons not attributable to OLEOEXT, it shall be entitled to terminate unilaterally and extrajudicial, the sale and require the user compensation for relevant expenses and damages.
If the product to the user in poor condition because of transport, the user must indicate on the delivery note and call within twenty-four (24) hours of receipt to our Customer Service (Phone: + (34) 651 180 389) from Monday to Saturday from 10:00 to 22:00 hours to make the claim, and send email with product photography to the email address: firstname.lastname@example.org
Shipping costs are included at the time of ordering for European Union destinations. For other destinations it is possible to fill in the contact form as a means of communication for the calculation of shipping the order.
The user shall have a period of twenty-four (24) hours to cancel your order at no cost. That twenty-four (24) hours shall be computed from the date on which the purchase was made. Cancellations of orders must be made through phone Customer Service of OLEOEXT (Phone: + (34) 651 180 389.) from Monday to Saturday from 10:00 to 22:00 or by e -mail to the e-mail address: email@example.com
When OLEOEXT detects that the order will suffer undue delay in the delivery warn the user sufficient time to report such delay, it may cancel the order without generating costs.
For any questions or issue with your purchase, you can contact the Customer Service through the following channels:
Filling the contact form below and opinion (http://oleoext.es/contacto/)
Using the Hotline (Phone: + (34) 651 180 389) from Monday to Saturday from 10:00 to 22:00 hours.